When a propane customer smells gas and calls your office, the conversation that follows becomes part of your safety record. Inconsistent instructions from CSRs, dispatchers, or after-hours answering services can create operational confusion, regulatory exposure, and significant liability. Most propane companies invest heavily in driver training and field compliance. Far fewer scrutinize what their front… Continue reading Emergency Calls Require One Voice; Fixing Message Drift

The latest federal energy outlook signals a softer propane pricing environment ahead. Government forecasts now estimate Mont Belvieu propane spot prices averaging about $0.58 per gallon in 2026, significantly lower than previous projections. At first glance, that sounds like a relief, but experienced operators know falling wholesale prices can compress retail margins if not managed… Continue reading High Inventories, Lower Forecast Prices: A Window for Strategic Buying

A quiet shift is happening in the transportation world – and propane delivery businesses should be paying close attention. Recent collaboration between industry leaders and freight-efficiency researchers signals a stronger push to position propane autogas as a practical, low-carbon fleet solution. For small and mid-size propane companies, fleet strategy is no longer just about replacing… Continue reading Propane Fleets Are Changing Quickly

A legislative fight unfolding in Washington, D.C. and in state capitols across the nation could have long‑term implications for propane marketers. The Energy Choice Act – legislation introduced in the U.S. House and Senate aimed at preventing bans on gas appliances and fuel connections – has gained broad bipartisan support and now awaits floor action… Continue reading Energy Choice Laws Could Shape Your Customer Pipeline

In many propane operations, the most critical system isn’t in the software. It’s in a delivery driver’s head. Route quirks, customer tank conditions, access hazards, undocumented regulator swaps, and handshake service agreements often live as informal knowledge passed from one employee to another. That model works, until it doesn’t. As driver turnover accelerates, insurance scrutiny… Continue reading When Team Members’ Knowledge Drives the Route

When daylight hours are shorter, the propane industry does not slow down. In fact, in most markets across the country, it accelerates. Winter demand peaks just as daylight visibility shrinks, routes stretch later into the evening, and drivers operate in conditions that compound operational exposure. Darkness changes more than just the landscape; it changes incident… Continue reading How Less Daylight Reshapes Propane Delivery Risk

Short-notice school closures – whether driven by weather, public health, or localized emergencies – rarely make headlines in the propane trade press. Yet for fuel marketers serving districts, private schools, and auxiliary facilities, the operational impact can be immediate and costly. A school closure announced the night before, or mid-route, can upend carefully sequenced commercial… Continue reading When School Closures Disrupt Propane Routes Overnight

Every major propane legal case carries a hidden cost beyond the settlement number: it exposes where everyday operations had drifted from what courts expect a “reasonable” propane company to do. Judges and juries don’t weigh theory; they examine training records, inspection habits, documentation gaps, and what customers were told, or not told, before an incident.… Continue reading After the Verdict: Turning Propane Lawsuits into Safer Operations

In propane operations, long meetings are rarely a people problem; they’re actually an information problem. When managers walk into a room armed with spreadsheets, anecdotes, and last week’s printouts, discussions often drift into debate. Time gets burned reconciling whose numbers are right instead of deciding what to do next. That inefficiency has a cost. Meetings… Continue reading Dashboards Over Debates: Shortening Business Meetings

Why Pipeline Issues Become Field Problems Fast When the Mid-America Pipeline tightens, slows, or reroutes product, the impact shows up far beyond the terminal gate. What starts as a supply or scheduling issue quickly turns into missed customer windows, longer routes, overtime creep, and underutilized bobtails parked at the wrong rack. For propane operators, pipeline… Continue reading Mid-America Pipeline Constraints and the Real Cost to Operations

Timely, accurate knowledge of propane tank levels is essential for consistent service. Missed refills, unexpected shortages, or delayed deliveries can greatly disrupt operations and erode customer trust. Digital tank monitoring tools have emerged as a transformative technology, enabling propane companies to continually monitor usage, accurately anticipate demand, and strategically respond to potential issues before they… Continue reading Real-Time Tank Data Improves Propane Service Reliability

Every summer, the same problem shows up across propane operations. Trucks sit idle more often. Drivers lose hours. Assets that were pushed hard all winter suddenly have nothing urgent to do. At the same time, gasoline and diesel demand spikes for fleets, construction sites, marinas, municipalities, and convenience-driven residential customers. Startups have noticed this gap… Continue reading What Propane Companies Possess That Fuel Startups Don’t

Cylinder encampments in parks, rights-of-way, and industrial fringes are no longer a peripheral concern for propane retailers. When cylinders appear in public spaces, the risk shifts quickly from a merely aesthetic or social issue to an operational and liability problem. These situations create ambiguous ownership, unclear custody of containers, and heightened exposure for marketers whose… Continue reading Encampment Cylinder Incidents and Community Risk

Safety has always been a cornerstone of the propane industry, but today’s operational environment demands more than regulatory compliance alone. While formal training programs and certifications are essential, true safety performance is shaped by corporate culture – how teams think, communicate, and act when no checklist is present. For propane companies, building a strong safety… Continue reading Building a Safety Culture: Training Teams Beyond Compliance

Most companies say they want to “develop people,” but too often that goal collapses into vague titles, ad-hoc raises, or hoping senior staff will mentor the next generation by osmosis. That approach is no longer workable. Tight labor markets, rising insurance scrutiny, and increasing compliance exposure mean operators need repeatable ways to grow drivers and… Continue reading Making Career Paths Real in Propane Operations

Most propane marketers focus on weather, inventories, and rack spreads. That’s rational, but incomplete. Propane pricing, availability, and volatility are increasingly shaped by what happens outside the retail propane channel, particularly by butane substitution and petrochemical demand. When petrochemical buyers swing between propane and butane, or when export economics tilt one way, the effects show… Continue reading Propane–Butane Market Dynamics That Still Hit Your Bottom Line

Propane retailers across North America are increasingly exploring on-demand gasoline and diesel delivery as a strategic way to maintain steady revenue throughout the year. Rather than simply competing with other propane operations, many marketers view mobile fueling as a complementary service that leverages their existing infrastructure, drivers, and customer relationships. Promoting Diversification Without Disruption Industry… Continue reading Propane Retailers Tap On-Demand Fuel Delivery for Steady Year-Round Revenue

As 2026 progresses, most propane companies will not be squeezed by a single headline issue. Pressure is coming from the quieter intersections: labor availability colliding with tighter delivery windows, insurance expectations hardening just as fleets age, and margin volatility forcing tougher route decisions. Strategy talk is plentiful, but execution is where operators feel risk first… Continue reading The 2026 State of the Propane Industry: What Operators Should Do Now

Every propane operation eventually faces a moment when supply, drivers, or rack access cannot meet full demand. When that happens, customer priority decisions move from theory to exposure. A weak or informal policy creates operational chaos, strains customer relationships, and can invite regulatory or legal scrutiny if service appears arbitrary. A defensible customer priority policy… Continue reading A Customer Priority Policy That Holds Up Under Stress

Allocation weeks compress margin, raise liability, and expose weak operating discipline faster than almost any other event. When supply tightens, the question isn’t whether customers will be unhappy; it’s which failures become legally, financially, or reputationally expensive. Missed fills at critical-use accounts invite claims; broken contracts trigger penalties; rushed dispatch increases safety risk and workers’… Continue reading Allocation Weeks: A Practical Model for Delivery Triage