A truck can lose ten minutes before it leaves the yard. The driver needs an account note. The dispatcher has it on yesterday’s sheet. Someone walks to the office, finds the right page and brings it back. Nobody calls it a delay because everybody kept moving.
Poor Richard’s point was that wasting time is an expensive kind of spending. You can replace money. Tuesday morning is gone once you use it.
Look for one repeat errand today. Where does a driver have to go twice? Which detail does the dispatcher have to ask for again? Start there. A habit that wastes a few minutes every day deserves the same attention as a truck that keeps needing a repair.
If the trouble is a service record left behind, look at Tank Spotter. Keeping the record with the work can spare the next person a hunt. The tool still needs someone to finish the entry.
Before tomorrow’s trucks roll, move one needed piece of information to the place where it gets used. Then ask the driver whether the extra trip disappeared.
Benjamin Franklin, The Way to Wealth (Poor Richard Improved), 1758