A hard set of stops. A customer who is already mad. A driver in his second week. You can send him out with a speech, or you can get in the truck.
The speech often comes back as a second trip. The owner who rides the stop once can show the crew how to finish it properly. The crew saw what finished looks like. Franklin said it in 1758. If you would have your business done, go. If not, send.
After Ben Franklin, Poor Richard Improved, 1758.
Source: Ben Franklin, The Way to Wealth (1758), Gutenberg text.