Business doesn’t change that much. The tools keep getting faster, but customers still want value, fast, with no headache. Hint: A propane customer wants a warm house they never have to think about. Judge every monitor, app and route tool you buy against that one want.
Don’t stay in anyone’s debt. Pay back favors fast, a dinner or the gas for the boat, so nobody ends up owing anybody. Hint: The tech who came in on a Sunday, the neighbor who loaned a truck in a storm: square it fast, in cash or in kind.
Get service-debt free. Every open promise is a debt that taxes your attention until it is paid. Hint: List the quotes you owe, the recerts you said you would schedule and the callbacks still open. Clear or cancel each one before the first cold snap.
h/t Meet Kevin Paffrath, Daily Wealth