Set your Google Business Profile service area with the cities, postal codes or other supported areas you serve. Google does not support a radius setting. It allows up to 20 service areas. It generally says the whole boundary should be within about two hours' drive from your base. That is not a delivery target.
Is this our delivery radius?
No. Google's guide explains the profile controls. Your dispatch territory is a separate business choice. Your website's GeoCircle is also separate site data.
Our advice is to have dispatch approve the places before marketing edits the profile. Do not add a town just because the form permits it. The office should know the places it advertises.
How do we edit the profile?
- Get the current territory list from dispatch.
- Compare it with the website and office instructions.
- In the profile, choose Edit profile, then Location and Service area.
- Add or remove places to match the approved list. Save the change.
- Read the public profile and share the final list with the office.
Google says to remove the address if you do not serve customers there. Use the service area instead. Do not present a delivery-only base as a walk-in store.
What should our provider show us?
Ask for the proposed places and the person who approved them. Then ask to see the public profile. A screen showing an edit is not proof of what a customer can see.
Our advice is to keep one dated territory list. When dispatch drops a town, update the profile and website together. These are office practices, not a promise of rankings or AI mentions.
See GeoCircle, multiple locations and delivery territory choices.