Dealing with customer concerns doesn’t always have to be a challenge. By being proactive, you can address potential issues before they become real problems. Here’s how to keep your customers satisfied and loyal by anticipating their needs ahead of time and striving to meet those needs with excellence. Listen Actively Start by really listening to… Continue reading Stay Ahead: Prevent Customer Issues Before They Happen
If you’re in the propane business, your delivery equipment is a vital part of your operations. Keeping it running smoothly for as long as possible will go a long way in saving you money and keeping your service top-notch. Here’s a practical guide detailing how you can make your propane delivery gear last longer. Inspect… Continue reading Extend the Life of Your Propane Gear with These Smart Strategies for propane business
Building partnerships with realtors is a great way to grow your propane business. Realtors are often the first point of contact for homebuyers, and their recommendations can shape how people view propane as a home energy option. By working together, you can highlight the benefits of propane-ready homes and expand your customer base. Build Strong… Continue reading Fueling Home Sales: Realtors and the Propane Connection
New Milford, Conn. – January 14, 2025 – Cetane Associates (“Cetane”) is pleased to announce that Star Group, L.P. (“Star Group”), based in Stamford, Conn., has acquired Allen’s Oil & Propane, Inc. (“Allen’s Oil & Propane”), located in Vincentown, N.J. The transaction closed on January 8, 2025. Allen’s Oil & Propane, Inc. has evolved over… Continue reading Cetane Announces the Sale of Allen’s Oil & Propane
Managing fuel inventory efficiently is one of the most critical aspects of running a successful propane business. Striking the right balance between supply and demand ensures that you can meet customer needs without incurring unnecessary costs. As market conditions fluctuate, propane retailers and wholesalers must adopt practical strategies to streamline their operations and stay ahead.… Continue reading How to Perfect Your Propane Inventory Management
The way people buy products and services has changed dramatically in recent years. Businesses across multiple industries are embracing online sales more and more, and propane companies can benefit from this shift as well. If you’re not yet offering your products and services online, you might be missing valuable opportunities to grow your business. Read… Continue reading Online Strategies to Ignite Your Propane Sales
Keeping your most valuable clients is one of the key aspects of running a successful propane business. These customers bring in a steady income, rely on your service regularly, and trust your company to deliver. They will stick with you for the long run when they feel appreciated and understood. But how do you build… Continue reading Want to Keep Your Best Clients? Here’s the Secret
Ensuring the safety and reliability of propane systems begins with proper pressure testing. Recent updates to industry standards emphasize the importance of these tests in preventing leaks and safeguarding property. For propane businesses, adapting to these changes is essential for compliance and customer satisfaction. Why Pressure Testing Is Critical Pressure testing is the cornerstone of… Continue reading Pressure Testing Propane Systems: Adapting to New Safety Standards
Fuel efficiency standards are shaping how fleets operate across industries, including propane businesses. These rules are designed to reduce fuel consumption and greenhouse gas emissions while promoting the use of cleaner technology. For propane fleet operators, these standards carry significant implications, from compliance requirements to operational benefits. Fuel efficiency standards are regulations set by governments… Continue reading Stay Ahead: Navigating Fuel Efficiency Standards for Fleets
NEW MILFORD, Conn. – January 7, 2025 – Cetane Associates announces that Tara McCauley has been promoted to Director of Marketing. For more than six years Tara has served as the firm’s manager of administration with a strong focus on marketing. Tara’s breadth of experience supported the company in areas of accounting, administration, information technology,… Continue reading Tara McCauley Promoted to Director of Marketing
For propane businesses, insurance coverage is a critical safety net. It shields your operation from financial risks, whether related to accidents, equipment failure, or natural disasters. However, there are practices that can put your coverage at risk – or even result in losing it altogether. Understanding these pitfalls and how to avoid them is essential… Continue reading Insurance Survival Guide from Costly Pitfalls
Leasing can be a valuable tool for propane business owners looking to manage costs, access newer equipment, or expand their operations. Whether you’re just starting out or managing an established business, leasing offers flexibility and financial benefits that could significantly improve your operations. What Does Leasing Involve? Leasing allows you to use equipment, vehicles, or… Continue reading Leasing Options: A Game-Changer for Propane Businesses
Effective communication is essential to the success of any business, especially in industries like propane where teamwork and safety are key. The ability to clearly share information, collaborate on tasks, and support each other is vital to running efficient operations and ensuring customer satisfaction. But how can propane businesses improve communication among employees and create… Continue reading Bridging Communication Gaps for Business Success
In the ever-changing propane industry, supply management is a critical factor in maintaining business stability and meeting customer needs. Over the past decade, propane businesses have faced significant challenges, from fluctuating demand to supply chain disruptions. However, innovative strategies have emerged, offering a roadmap for success in efficiently managing supply. By understanding these strategies and… Continue reading Proven Supply Strategies to Strengthen Your Business
Emergencies can strike at any time, and propane businesses, due to the nature of their work, must be prepared for a range of unexpected situations. Whether it’s a gas leak, equipment failure, or an accident involving a propane delivery, how you respond can make all the difference in minimizing damage and ensuring the safety of… Continue reading When Every Second Counts: Effective Emergency Strategies for Businesses
Everyone loves a good story, and your propane business can have one too. A compelling brand story isn’t just about selling propane; it’s about connecting with people, sharing your journey, and standing out in a crowded market. Here’s how you can develop a compelling story that will move your business and brand forward. Why Stories… Continue reading Make Your Brand Stand Out With a Story
Setting clear expectations for your drivers and technicians is essential to running a smoothly operating propane business. It ensures your team understands their roles, reduces misunderstandings, and creates a foundation for improved performance. Here’s a detailed look at how clear expectations can make a difference and how to implement them effectively. Clearly Define Responsibilities Start… Continue reading Clear Expectations: The Key to a Strong Team
Word-of-mouth marketing might seem like an old-school approach, but it’s a key player in driving business growth in the propane industry. Let’s dive into how this strategy works and why it’s so effective for propane businesses. What is Word-of-Mouth Marketing? Word-of-mouth marketing involves satisfied customers naturally recommending your products or services to others during conversations.… Continue reading The Power of Word-of-Mouth in Propane Sales
Running a propane business requires more than just managing daily operations – it’s about leading with a clear purpose. A strong vision is what guides successful businesses through challenges and toward growth. When you know where you’re going, it’s easier to make decisions that bring long-term success. Let’s dive into how having a clear vision… Continue reading Fueling Success: How a Clear Vision Drives Your Propane Business
Winter is a crucial season for propane delivery businesses. Customers rely on you to keep their homes warm and their businesses running smoothly during the coldest months of the year. Here are a few practical tips for improving your delivery process, maintaining strong customer satisfaction, and growing your propane business. Plan for the Busy Season… Continue reading Warm Up Your Winter Business with Proven Strategies
As a new year unfolds, it’s the perfect time for propane businesses to reflect, reset, and plan for growth. The challenges of the past year have provided valuable lessons, and looking ahead, it’s important to set resolutions that strengthen operations, enhance customer service, and drive success. Here are key areas where propane businesses can focus… Continue reading Fresh Focus: Strategic Resolutions for Propane Businesses in the New Year
Managing cash flow is essential for any business, and propane companies are no exception. Seasonal fluctuations and unpredictable expenses can make maintaining consistent income throughout the year challenging. Here are some practical strategies to help you keep your cash flow steady. Plan for Seasonal Changes Propane demand often varies with the seasons, which can have… Continue reading Steady Cash Flow Strategies Every Propane Business Needs
A propane regulator is an essential component that ensures the proper flow and pressure of gas from your tank to appliances. Over time, regulators can wear down, leading to safety risks, inefficient energy use, and even potential damage to your equipment. Regular testing is critical to ensure that your regulator continues to function properly and… Continue reading A Practical Guide to Testing a Propane Regulator
As the propane industry continues to evolve, businesses are faced with the challenge of managing growth while maintaining the high standards of quality their customers have come to expect. Rapid expansion can be exciting, but it also brings with it potential risks – especially when it comes to service levels, safety, and customer satisfaction. Striking… Continue reading Scaling with Excellence: Balancing Growth and Quality
Maintaining strong employee morale is key to running a successful propane business. When your team is motivated and happy, productivity increases, customer service improves, and turnover decreases. Here are some simple and effective ways to keep your employees engaged and maintain high morale. Create Open Communication Channels Communication is the foundation of any strong team.… Continue reading Keeping Employee Morale High
Insurance plays a critical role in protecting propane businesses from financial losses caused by accidents, equipment failures, or natural disasters. However, maintaining a good relationship with insurance carriers requires strict compliance with their loss control requirements. These measures are designed to reduce risk and promote safe, responsible operations. Failing to comply with these standards can… Continue reading Staying Insured: Practical Solutions for Propane Businesses
The Propane Education & Research Council (PERC) has announced the opening of applications for its 2025 Leadership & Energy Ambassador Program. This initiative offers an excellent opportunity for young professionals in the propane industry to enhance their leadership skills while contributing to the industry’s growth and innovation. The program is designed to cultivate future leaders… Continue reading PERC Launches Leadership & Energy Ambassador Program
The transition to a cleaner, more efficient energy system is pushing the use of Distributed Energy Resources (DERs), such as solar power, battery storage, and small-scale wind turbines. These technologies allow energy to be generated and stored locally, offering several benefits for consumers and businesses. However, integrating these resources into the existing power grid presents… Continue reading Integrating Distributed Energy Resources into the Grid
The Federal Motor Carrier Safety Administration (FMCSA) recently took significant action by revoking approval for four Electronic Logging Devices (ELDs). This move has drawn attention in the transportation industry, particularly among those who operate fleets, including propane companies that rely on these systems for compliance and efficiency. ELDs are used to electronically track drivers’ hours… Continue reading FMCSA Revokes 4 ELDs: What This Means for the Propane Industry
Securing high-value commercial clients can transform your propane business, offering steady revenue and long-term partnerships. To attract these clients, you need strategies that show your business is reliable, professional, and equipped to meet their specific needs. Here’s how you can position your company to win over high-value commercial clients while experiencing consistent growth and profitability… Continue reading Attracting High-Value Commercial Clients to Your Business
